Support for choosing ceramic tableware, order questions and returns.
Choose the right support route
Before ordering
Tell us the product name and what you need to confirm, such as dimensions, capacity, finish or appliance instructions.
An existing order
Include your order number and the email used at checkout. Please never send full payment-card details.
Damage or an incorrect item
Send your order number and clear photos of the item and packaging. Keep the packaging while we review the issue.
A return request
Email within 30 days after delivery. Wait for return instructions before posting an item.
Email us
service@falquemi.com is our customer-support channel. You can also use the contact form below. We have not set a guaranteed response-time promise.
Company and returns
Chengdu Kebiman Technology Co., Ltd.
Owner: Deng Jiangyong
1st Floor, No. 548 Gaopeng West Road, Wuhou District, Chengdu City, Sichuan Province, China
This is the company address and default return address. Email first so we can provide the return reference and packing instructions. The Hong Kong Shopify business contact is +852 9429 7494; email is the preferred customer-support route.